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Frequently asked questions

How long will it take me to get my order?

Please remember, this is a small business and everything we do is produced and shipped from us. For standard shipping, you should receive your order within 10-14 business days. If you would like it sooner, please send us a message and we will do everything in our power to send it express!

Where can I find product sizing information?

Product sizing varies between different brands and styles, but for the most part, all sizing is Unisex. Product size information can be found toward the bottom of each product detail page. Unless otherwise specified sizing is in inches and is taken with the item lying flat.

How can I pay for my order?

Querencia, LLC. currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.